February 2009
1 post
January 2009
7 posts
“Positive words create positive emotions. The words you use influence the way you...”
“Customer was supposed to receive a call back and didn’t.
“I’m...”
– http://www.qaqna.com/2009/01/angry-customers-part-5-empathy-resolution-statement.html
WatchThis is a warning. You don’t want to get Bacon’d!
Want to drink for free?
Check this out…
http://chi.myopenbar.com/
Freaking awesome screen capture tool →
This FREE software is surprisingly fun, easy tool to create screen captures- both still and video.
Once you’ve installed it, Jing will create a little sun graphic that you put anywhere on your screen so that it’s close at hand. Anytime you want to make a capture, just click it and follow the directions from there.
Again, it’s awesome, and I really highly recommend it. Free!!!
““It looks like you’ve got some good stuff for us this...”
– http://www.qaqna.com/2008/12/be-careful-how-you-talk-about-your-own-business.html
December 2008
38 posts
Goals.
Response to all the Thank You's
YOU’RE WELCOME!!
You guys are absolutely the best group of people I’ve ever had the privelege to work with. I’m so grateful every day I get to come in to work here with you.
Let’s repay Ed and Kevin by making over the top customer service the order of the day every day. Let’s continue to look for small ways to impress the people we talk to. All we have to do to be...
Watch
Hi everyone,
I just wanted to say hello, hope you’re all doing great, and I really miss you guys! As most of you know, I’ve moved my desk to the other side of the office, and am now working as the Internal Projects Designer full-time. I absolutely love my new job, and I have my time at the call center to thank for it.
On March 29th, 2007, I started working as an agent on the 13th...
WatchCareful with Wii
Becoming a Boss | Call Center Cafe →
grasshopper →
“The cure for boredom is curiosity. There is no cure for curiosity.” -...”
You suck at photoshop. →
You really do.
Your kids can't draw. →
WatchContest winners!
“One of the keys to working with angry customers is making sure that you...”
– http://www.qaqna.com/
“But what can you do for yourself? There are two great things that are free and...”
– http://www.anxiety2calm.com/blogger/2008/11/free-floating-anxiety-and-good.html
The Top Ten Best And Worst Call Centers From... →
Negative Language Sucks
“DID is a word of achievement WON’T is a word of retreat MIGHT is a word of bereavement CAN’T is a word of defeat OUGHT is a word of duty TRY is a word each hour WILL is a word of beauty CAN is a word of power” (Anon)
jimojimo : photos : Ken Derry Trump Tower... →
Amazing photo set from a crane operator working on the Trump Tower
Watch
Happiness is contagious, research finds - Los... →
DEEP FREEZE
Man, it’s cold! Wind chill is 3 below; winter has arrived.
So, I have a few things to get the blood pumping:
First, post in the comments where you’d like us to order lunch from. We not some hot food to keep us thawed out and churning away.
Second, the person with the greatest number of calls today is going to get a $100 gift card to Macy’s to help out with their Christmas...
Why does Santa have three gardens?
So he can ho ho ho!
Looking for a good way to get into the holiday spirit?:
Northern Foreclosure: All I Want for Christmas are my Front Door Keys
The third installment in the wildly successful holiday sketch show hilarathon. Our holiday sketch shows Requiem for a Department Store, or how Jesus taught me to shop at Macy’s, and No-EL, or how The BlagojeGrinch stole Christmas was listed...
Ask 37signals: How do you make screencast videos?... →
Cisco Upgrade
The Cisco upgrade is humming along! We’re going to have a new system up and running by Christmas.
We’re moving to the slickest version of the software we’ve been using. So, there shouldn’t be much learning curve at all and there should be plenty of new features for us to use.
You should be seeing more and hearing about training soon!
- Bob
Swedish Dance Bands →
As seen on - you guessed it - WGN Morning News.
Quality.
Twittle-dee-dum
Yup. I’ve been doing teh twitter. I tweet.
Kind of cool, actually. I like the always-breaking journalism and giant pool of ideas aspects. My favorite aspect, though, is forcing everybody to focus their thoughts into 140 characters.
Put your twitter link in the comments!
www.twitter.com/bebob
Wrap it up!
Hey everyone,
If you’re free next Saturday: I’m volunteering at the Fourth Presbyterian Church Christmas Wishes Program, on December 13th (Sat.) from 12-4pm. They are still looking for helpers!
All you do is wrap Christmas presents that have been donated to the church, which will then go to underprivaledged kids in the community. There’s more information on the church...
Burger King Has Dropped Its Wallet →
November 2008
24 posts
Letters Of Resignation: Convergys Call Center... →
The Holy Grail of god awful call center articles.
This Thanksgiving, I’m grateful for the lack of stabbings in our hallways. I owe it all to you people.
Insiders: 5 Confessions Of A Comcast Customer... →
If you guys aren’t familiar with Consumerist.com, spend your pre-holiday Wednesday getting familiar. The horrible expectations of call centers that they shine a light on are why we are able to be so successful.
We should be fighting every day against the anti-common-sense philosophies that you see represented there. Treat people well and take ownership of their issues.
If you take that to...
Leaks: Tmobile Call Center Bans Kleenex →
This is jail, not work. be sure to read the pens and paper post linked at the end, too.
If you can’t employ people you can trust with reasonable safeguards in place, shut down. You’re wasting too much money on stupid.
Can I pay with a spider drawing? →
(via edscanlan)
My favoritest customer story so far.