infra :: communications

“It looks like you’ve got some good stuff for us this morning,” I said enthusiastically in an attempt to make some pleasant small talk with the woman.

“Well,” she said, her tone suddenly dropping a couple of octaves, “We’ve got ‘stuff.’ I don’t know how good it is!”

“Wow,” I thought to myself. “Then, I think I’ll pass. Thank you very much.”

Be careful what you say about your own products or services. Customers (or potential customers) may make buying decisions based on your off-hand, small talk comment!